Frequently Asked Questions
Everything you need to know about shopping with The Main Street Exchange.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Once shipped, standard delivery usually takes 3-7 business days depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that some clearance items may be final sale.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes, and we will do our best to accommodate you.